Basics
Session Terms & Conditions
Jan 2, 2023
Yes, we know it's not the most exciting thing, but it's important nonetheless!
For those undertaking sessions with us, we have our Terms & Conditions set out for you, so that everyone has clear and fair expectation of our Mentors, and those due to undertake sessions. By continuing with Mentoring, you are acknowledging and agreeing to the terms set out here.
Our Mentoring is aimed at children (from the age of 8 years old), young people and vulnerable adults. Arthur Ellis Therapeutic Mentoring provides practical and emotional support which facilitates competence in self-management of a mental health difficulty or other condition(s) that hinder well-being.
Though our Mentors are skilled and qualified, with their qualifications being recognised by the British Psychological Society and the British Association of Counsellors and Psychotherapists, our Mentoring is not clinical and therefore does not replace and professional intervention you may receive for specialist interventions; help with EDs, EMDR, Schizophrenia etc.
Please note: we do not tolerate any negative behaviour directed towards any members of staff. We appreciate that we support vulnerable people with a variety of needs, but if any conduct is deemed to be abusive this may impact us being able to support you.
The Sessions
Mentoring sessions are usually fortnightly and we try to keep the session day and time as consistent as possible. Sessions are up to 45 minutes and held online. If you don’t feel comfortable online there are lots of ways that we can adapt the sessions for you - please get in touch to find out more.
Our Mentors work independently and are not call-centre based; no one will be listening in to your sessions. We also encourage you to find a safe space where you feel you can talk freely. Sometimes, parents will accompany very young children to sessions if it makes them feel more comfortable. No recording is permitted by either party during the sessions.
Please do not attend sessions if you are under the influence of alcohol or illegal substances.
You may get homework, tools, tips and tasks to try out in between your sessions. Please bear this in mind to make sure you keep time aside throughout the week, so you have plenty of time to implement the strategies. If you need help in-between sessions, check out these resources:
Please try your best to attend all scheduled appointments. Our Mentors all work hours that suit their own schedule, so rebooking on different days, at different times, is not always possible.
If a session is cancelled within 48 hours of it due to take place, it may mean that the session is lost or chargeable. Please rebook sessions via our client portal when required. Sessions where someone Did Not Attend (DNA), are also chargeable and/or lost.
Confidentiality
Any information shared with your Mentor is kept confidential and in line with the Data Protection Act 2018 and GDPR 2018. Should you disclose information to your Mentor and/or any member of Arthur Ellis that suggests you are at risk of harm (physical, mental, or emotional) and/or someone else is at risk, then that information will be shared with the appropriate person(s) and/or agencies to keep everyone safe.
What We Expect from Our Mentors
Our Mentors are trained in helping you to open up and also accept that this can take time; we don't expect you to be ready to tell us everything on day one. We are committed to working with you, ensuring your comfortability and trust grows from session to session. In addition to this, there are also a number of formal processes we follow with onboarding our Mentors:
We ensure that formal Safer Recruitment processes are followed, and Mentors are fully vetted for their experience, qualifications and skills,
Mentors hold an up-to-date Enhanced DBS check,
Safeguarding and Prevent training up to Level 2 (as a minimum) is completed,
Mentors are trained to adhere to Arthur Ellis policies to apply best practice,
Mentors conduct themselves in a professional and appropriate manner,
Our team will respect your confidentiality in accordance with Arthur Ellis policies.
Payments
If payment(s) for sessions are not made or maintained, we do reserve the right to cancel all remaining sessions until they are settled. Please let us know if you need to talk about this further.
Don't forget, we are a registered charity and it's probably of no surprise to you that since the pandemic, those accessing our services has increased by 806%, and this figure continues to rise. Any donation, big or small, helps to bring us one step closer to achieving our mission - to support the estimated 1.7 million people across the UK who struggle to access mental health care, without long waits or high thresholds.
If you can, you can donate or fundraise for us as an individual or a group, whether this is a fun run or a CSR project at work. Or, scan the QR code below. Maintaining our service is only possible with people like you!
Recent blog posts
