First and foremost, thank you for being part of our journey in providing accessible mental health support across the UK. Taking a step towards prioritizing your wellbeing through our services is incredibly brave, and we’re honoured you’ve trusted Arthur Ellis as part of that process.

Speaking of showing up for our community, we have an exciting announcement…

Given the scale of our growing charity as well as the increase in need of those we support, it's time for us to upgrade and elevate our system.  This comes with some much-needed benefits and evolutions in the support we can offer to people:

• Arthur Ellis are moving to Zanda; a clinical healthcare software with built-in video-calling. This will remove some connectivity issues from both sides making for a smoother session, both for our Mentors and those accessing support.

• All clients will be moved across to their own, personal client portal on Zanda where they can manage their own appointment bookings with us, including cancellations and rebookings. A link for this as well as your next session will be sent out in due course.

• This change will be made on Monday 6th October 2025 where we will pause all referrals for one working week and reopen them Monday 13th October 2025.  If you need to refer another person to us from 6th October, please speak to us on 13th October to access help.  If the referrals cannot wait and that person is in crisis, please call 999.

We are excited to invite you to our client portal, designed to enhance your experience with The Arthur Ellis Mental Health Foundation. This secure portal will provide you with 24/7 access to a range of features tailored to meet your needs:

• Access to your appointments: book, view, and manage your individual appointments anytime.

• Join your sessions at the time of your session. Under 'My Appointments' and 'Join Telehealth Call'.

Please note: Any sessions on or after October 13th will be joined via the Client Portal and not on a ZOOM link you have previously been sent.

How to Register:

1. Click on the provided registration link.

2. Fill in the required information to create your login.

3. Verify your email address to activate your login.

You can learn more about using the client portal here. 

Please be aware that the link expires in 7 days after you received this email. If you encounter any issues or have questions during the registration process or need to request a new registration or password reset link, please don’t hesitate to contact us.

We are committed to providing you with the best possible service and believe our client portal will make your interactions with us more efficient and convenient.

Thank you for your continued trust in The Arthur Ellis Mental Health Foundation. We look forward to serving you through our new client portal.

Should you have any questions on this, please let us know at hello@arthurellismhs.com.

I'm sure it's no surprise to you that since the pandemic, those accessing our services has increased by 806%, and this figure continues to rise.  Adapting to support the most vulnerable in our community is needed and as ever, we are grateful for your support in partnering with us to achieve this.

This change brings us one step closer to achieving our mission - to help the estimated 1.7 million people across the UK who struggle to access support, without long waits or high thresholds.

We’re committed to making prioritizing mental health as effortless and effective for you as possible. If any other questions come up, please don’t hesitate to reach out!